Microsoft Excel
Alexey Gorbunenko
General Store Manager
Sofia
Summary
Detail oriented team player with strong organizational skills. Ability to work on multiple projects simultaneously with a high degree of accuracy.
Extreme demandingness to compliance with standards and set rules
Overview
5
5
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Store Manager
MCDonalds
Sofia
04.2022 - 01.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shift Manager
McDonalds
Sofia
08.2019 - 12.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Food Safety
- Internal Communication
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Training
- Scheduling
Assistant Store Manager
McDonalds
Sofia
12.2021 - 04.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future
- Leads a team of Department Managers that has specific responsibilities in the restaurant
Helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments
Department Manager
McDonalds
Sofia
05.2019 - 08.2019
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Responsibilities for guest service: making sure Crew and Managers deliver a great customer experience, that sales are done well, that all service staff are trained in service procedures
Crew Member
McDonalds
Sofia
12.2018 - 05.2019
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted other team members to achieve goals.
Education
High School Diploma -
ПГАВТ "А.С.Попов"
SofiaSkills
Order management
Team leadership and coaching
Maximizing profitability
Vendor management
Product and service sales
Customer Response
Training and mentoring
Goals and performance
Hourly shift management
POS systems
Financial operations management
Team Building
Staff Management
P&L management
Training department management
Software
Microsoft Word
Microsoft PowerPoint
Certification
Applied Equipment