Alexandra Kastamanova
Network Operations Engineer
Sofia
Summary
Through my valuable experience in the fields of Medicine, Customer Support, and Network Operations, I have developed several qualities that I consider essential - critical thinking, the ability to see the bigger picture, and the creativity to think outside the box in order to achieve results under tight deadlines. The most valuable quality I’ve gained is curiosity.
I am still progressing toward my goals of mastering computer science and software development. I am deeply fascinated by AI and hope to focus on machine learning in the future. I want to be part of its evolution and witness the impact it can have on the world.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Network Operations Engineer
LivePerson
Sofia, Sofia-Capital
12.2024 - Current
- Monitoring LivePerson services and servers, handling and troubleshooting incidents and triggering operational procedures to ensure high level of service availability and performance.
- Actively participate in customer affecting incidents, by providing data, clear communication and status updates.
- Using platforms like Zabbix, E2E, Grafana, Elasticsearch on a daily basis.
- Contributed in multiple projects including ServiceNow Knowledgebase updates, procedure creation and maintenance, GCP migration projects and optimizing some of the NOC workload by integrating AI tools.
Customer Care Expert
Pontica Solutions
10.2021 - 10.2024
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative solutions.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Collaborated with cross-functional teams to improve overall customer experience, streamlining processes for prompt issue resolution.
Medical Intern
Hospital “N. I. Pirogov”
Sofia, Sofia-Capital
05.2021 - 10.2021
- Responded to medical emergencies to help stabilize and treat patients.
- Completed daily rounds to check on patients and identify any reasons for concern.
- Interviewed patients and added key details to medical histories.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
Medical Intern
Emergency University Hospital "St. Anna"
Sofia, Sofia-Capital
01.2020 - 07.2020
- Approached each day with a strong self motivation and a passion for helping others.
- Coordinated with doctors and physicians to plan and implement patient care.
- Conducted medical tests as advised by school instructors.
Education
High School -
Foreign Language High School "Acad. Lyudmil Stoyanov"
Blagoevgrad05-2015
Medical University - Medicine
Medical University of Sofia
SofiaBachelor of Computer Science - Computer Science
New Bulgarian University
SofiaSkills
Ability to Multitask
Ability to Work in a Team
Interests
Writing, hiking, acquiring new skills
Courses
- Programming languages/software development, Itstep academy October 2022 – Present
- Theatre arts, AUBG
Timeline
Network Operations Engineer
LivePerson
12.2024 - Current
Customer Care Expert
Pontica Solutions
10.2021 - 10.2024
Medical Intern
Hospital “N. I. Pirogov”
05.2021 - 10.2021
Medical Intern
Emergency University Hospital "St. Anna"
01.2020 - 07.2020
High School -
Foreign Language High School "Acad. Lyudmil Stoyanov"
Medical University - Medicine
Medical University of Sofia
Bachelor of Computer Science - Computer Science
New Bulgarian University