Alexandra Ivanova
Sofia,Bulgaria
Summary
Highly communicative and business-minded professional with experience in customer relations, sales, and daily operations within a family business environment. Skilled in building strong interpersonal connections and confidently communicating with clients across different languages and cultural backgrounds in fast-paced settings. Ambitious and driven to continuously grow and build a long-term career in marketing, management, social media and brokerage.
Overview
9
9
years of post-secondary education
Work history
Retail assistant
Family-Owned Grocery Store
Sofia, Bulgaria
2025.05 - 2025.09
- Delivered excellent customer service by answering queries and providing product information.
- Assisted customers in locating specific items to boost satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained clean shop floor, promoting a welcoming environment.
- Provided coverage during peak times to manage customer flow effectively.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Updated product labelling and pricing to reflect discounts and offers.
- Tagged products quickly and accurately with price tags and stickers.
Education
Diploma of Secondary Education - Languages
First English Language School
Sofia 2019.09 - 2025.05
Bachelor's degree - International Business
ESIC Business School
Spain 2025.09 - 2029.05
Skills
- Sales & Customer Service
- Cross-Cultural Communication
- Time Management
- Client Relations
- Social Media
- Teamwork
- Adaptability
Languages
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Spanish
Upper intermediate (B2)
Timeline
Bachelor's degree - International Business
ESIC Business School
2025.09 - 2029.05
Retail assistant
Family-Owned Grocery Store
2025.05 - 2025.09
Diploma of Secondary Education - Languages
First English Language School
2019.09 - 2025.05