I am determined in putting everywhere value, i do belief in hard work and hard work only, due to success and growth of the company
Alexander Stoyanov
Customer Service
Sofia
Summary
Expert retail sales professional offering 4 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Motivated professional with extensive experience in customer service, sales and administrative tasks. Focused experienced in over seeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Service
Dragomir
06.2017 - Current
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Hired new drivers, maintained performance and managed customer service.
- Addressed customer service overflow to reduce complaints.
- Provided outstanding customer service by addressing inquiries promptly.
- Displayed very good communication and customer service skills.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Increased customer service ratings through personable service.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings of 90%.
- Oversaw customer service team training and development.
- Cross-trained and backed up other customer service managers.
Pa Cinema Production
Alexander
07.2019 - 08.2019
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Pa Cinema Production
Joro
09.2020 - 09.2020
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Kirov
Sofia Bulgaria 04.2001 -
Skills
Plumbing Customer Service
undefinedAccomplishments
Supervised team 11 staff members.
Collaborated with team of 1 in the development of Welcome to the Real World2.
Certification
[Coursera], [Google] - [Oct. 29, 2023]
Interests
I am determined in managing almost everything to keep it all in line and working properly
I am determined in generating revenue, volume, and to bring customers and affiliates daily to the company
Timeline
Basics of Real-Estate, Invest Club, Nov. 7, 2023
11-2023
[Coursera], [Google] - [Oct. 29, 2023]
10-2023
Coursera, Google- Oct.24, 2023
10-2023
[Coursera Final Certificate], [Google] - [Oct. 30, 2023]
10-2023
Pa Cinema Production
Joro
09.2020 - 09.2020
Pa Cinema Production
Alexander
07.2019 - 08.2019
Customer Service
Dragomir
06.2017 - Current
High School Diploma -
Kirov
04.2001 -
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