Alexander Mechenov

• An Operations Manager in IT I am responsible for overseeing the day-to-day operations of IT services and ensuring they meet organizational goals and client expectations. This is a critical role in managing Key Performance Indicators (KPIs), which measure the effectiveness and efficiency of IT operations, including system uptime, incident response times, and customer satisfaction. Additionally, my role ensures that IT services align with Client SLAs, tracking service delivery performance to meet agreed-upon standards and addressing any issues to maintain client satisfaction. The main focus is on optimizing operations, improving processes, and maintaining high-quality service for clients.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Facilitated smooth collaboration between departments through clear communication channels.
• Increased profit by streamlining operations.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented quality control systems to boost overall product consistency and reliability.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Developed and maintained relationships with external vendors and suppliers.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Improved service quality, addressing client concerns promptly and professionally.
• Led cross-functional teams to achieve project goals on time and within budget.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Enhanced service delivery by developing and implementing efficient processes.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Supervised operations of 24-hour customer service desk staffed by 40 team members.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Facilitated completion of deliveries and verified documentation.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.

• Enhanced customer satisfaction with timely resolution of issues and proactive communication.
• Managed multiple projects simultaneously, prioritizing tasks for optimal resource utilization and timely completion.
• Successfully resolved escalated customer issues, ensuring their satisfaction while adhering to company guidelines.
• Conducted regular reviews of service performance metrics, identifying trends and recommending improvements to enhance efficiency.
• Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.
• Regularly reviewed internal processes for compliance with regulatory requirements, taking corrective action as needed to maintain adherence to standards.
• Trained new team members on company policies and procedures, resulting in improved performance and reduced errors.
• Generated reports detailing findings and recommendations.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Same as a above description for DXC Technology due to the merge between HPE and DXC Technology.

Same as above description in DXC technology as a part of the split between HP Inc. and HPE.

• Assisted with infrastructure planning, contributing to the successful expansion of company operations.
• Optimized server efficiency by streamlining processes for faster response times.
• Monitored system performance metrics, identifying trends or potential issues before they escalated into problems.
• Analyzed user requirements to develop customized solutions tailored to their specific needs.
• Coordinated software installations, updates, and patches to maintain compatibility across all devices on the network.
• Developed comprehensive documentation for server configuration, maintenance procedures, and troubleshooting guides.
• Streamlined communication between IT teams by establishing clear protocols for reporting incidents and sharing information about system changes or upgrades.
• Managed server backups and data recovery, ensuring minimal data loss in the event of a system failure.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Collaborated with cross-functional teams to develop and implement effective support strategies.
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Assisted in deployment of software updates to improve system functionality and user experience.
• Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.