Aleksandros Kinigopulos
Senior Risk Operations Analyst
Sofia
Summary
Results-driven Senior Risk Operations Analyst with 4+ years of experience in risk management, fraud detection, and blockchain intelligence within the cryptocurrency industry. Expertise in identifying and analyzing fraudulent patterns, transaction monitoring, and utilizing advanced blockchain tools such as Chainalysis Reactor. Proven track record in managing escalations, leading teams, and providing strategic support to ensure operational efficiency. Skilled in Excel and data analysis, with strong communication skills for cross-department collaboration with financial institutions.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Risk Operations Analyst
Crypto.com
01.2022 - Current
- Lead the identification and prevention of fraudulent activities, successfully identifying patterns in transactions and mitigating potential risks.
- Monitor high-risk transactions and collaborate with banking and financial entities to ensure compliance with KYC/AML regulations.
- Shadow and mentor new analysts, providing guidance on risk detection and company procedures.
- Analyze the flow of funds using Chainalysis Reactor, ensuring detailed understanding of blockchain transactions to detect suspicious activity.
- Work closely with the operations team to manage escalations and resolve complex cases, improving overall department efficiency.
- Draft and respond to email communications with financial institutions, addressing concerns related to transactions and fraud prevention.
- Handle fraudulent transaction reports from banking partners, verifying fund availability, restricting accounts if necessary, and updating internal Excel-based tracking databases.
- Provide reports and insights using Excel, generating detailed risk analyses to help inform decision-making at higher levels.
- Organize and manage monthly assignments for late and night shift analysts, ensuring balanced task distribution and full coverage throughout the shift.
Risk Operations Analyst
Crypto.com
05.2021 - 01.2022
- Conducted comprehensive risk analysis for transaction monitoring, identifying fraudulent activities and escalating high-priority cases.
- Used blockchain intelligence tools to investigate suspicious transactions, identifying patterns and reducing potential fraud.
- Collaborated with the KYC team to verify high-risk customer profiles and manage customer onboarding.
- Worked extensively with Excel to create risk reports, analyzing large datasets to track patterns and improve operational processes.
Senior Customer Support Agent
Crypto.com
09.2020 - 05.2021
- Promoted to Senior Support in 6 months due to excellent customer service and problem-solving skills.
- Managed escalated support cases, particularly for VIP customers, ensuring prompt and effective resolution.
- Assisted agents in handling complex queries, providing training and support.
- Conducted KYC verification for high-risk clients, ensuring compliance with regulatory standards.
Customer Support Agent
Crypto.com
03.2020 - 09.2020
- Provided customer support for users on the platform, addressing inquiries related to accounts, transactions, and platform features.
- Identified and flagged suspicious activities, escalating them to the appropriate teams for further investigation.
Education
Bachelor of Arts - Hospitality And Tourism Management
College of Tourism, Blagoevgrad
Blagoevgrad 04.2001 -
Skills
Fraud Detection & Prevention
Risk Operations & Analysis
Transaction Monitoring
Blockchain Intelligence (Chainalysis Reactor)
Scam Prevention & Financial Investigations
KYC/AML Compliance
Excel & Data Analysis (Pivot Tables, VLOOKUP, etc)
Cross-Department Collaboration & Escalation Management
Customer Support Leadership
Effective Email Communication with Financial Institutions
Timeline
Senior Risk Operations Analyst
Crypto.com
01.2022 - Current
Risk Operations Analyst
Crypto.com
05.2021 - 01.2022
Senior Customer Support Agent
Crypto.com
09.2020 - 05.2021
Customer Support Agent
Crypto.com
03.2020 - 09.2020
Bachelor of Arts - Hospitality And Tourism Management
College of Tourism, Blagoevgrad
04.2001 -
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