Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Aleksandra Ilieva

Aleksandra Ilieva

Sofia

Summary

Dynamic Risk Management and Payments Specialist, adept at identifying and mitigating fraud risks while ensuring regulatory compliance. Leveraging analytical thinking and exceptional problem-solving skills, I enhanced payment operations and improved accuracy in processing, contributing to a seamless customer experience.

Overview

1
1
year of professional experience

Work History

Risk Management and Payments Specialist

Playtech Managed Services
Sofia, Bulgaria
05.2025 - Current
  • Worked effectively in fast-paced environments.
  • Overseeing and managing payment operations across multiple channels.
  • Identifying and mitigating risks related to fraud, chargebacks and transaction anomalies.
  • Conducting KYC checks and supporting onboarding processes to ensure regulatory compliance.
  • Monitoring suspicious activity and identifying potential AML concerns.
  • Performing daily reconciliations and ensure accuracy in payment processing.

Customer Support Specialist

Trading 212
Sofia, Bulgaria
11.2024 - 03.2025
  • Delivered exceptional customer support by addressing concerns promptly, maintaining clear lines of communication throughout each project''s duration.
  • Maintained up-to-date knowledge of industry best practices for customer support operations, incorporating new ideas into existing workflows as needed.

Game Presenter

Arrise
Sofia, Bulgaria
08.2024 - 11.2024
  • Engaged players through live interaction and dynamic presentations to enhance gaming experience.
  • Demonstrated strong knowledge of game rules and mechanics to effectively educate participants.

Education

Bachelor’s Degree - Finances

University Of National And World Economy
Sofia
2029

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Attention to detail
  • Problem resolution

Languages

English
Bilingual or Proficient (C2)

Timeline

Risk Management and Payments Specialist

Playtech Managed Services
05.2025 - Current

Customer Support Specialist

Trading 212
11.2024 - 03.2025

Game Presenter

Arrise
08.2024 - 11.2024

Bachelor’s Degree - Finances

University Of National And World Economy

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Aleksandra Ilieva