Aleksandar Yordanov
Account Manager
Sofia
Summary
Motivated retail sales professional with a proven record of boosting sales and fostering customer loyalty through personalized service. Resourceful and adept at understanding customer needs, directing them to desirable merchandise, and effectively upselling to meet sales targets. Committed to enhancing customer experiences by consistently providing positive and professional assistance while handling inquiries and completing sales transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Montway Auto Transport
03.2022 - Current
- Greeted customers and helped with questions, selections, and purchases.
- Improved operational efficiencies while managing customers requests, transactions, and pricing needs.
- Helped customers complete purchases.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Identified opportunities for upselling complementary items during interactions with clients.
Logistics & Retail Specialist
Montway Auto Transport
04.2021 - 03.2022
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased sales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Kept the customers informed about the status of their orders at all times.
Picker, Packer, Social Distancing Ambassador
Amazon UK
05.2020 - 09.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Worked fast to meet assigned daily picking quotas.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
Host, Busser, Barback
Carney's
05.2019 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Studio Manager
INK-4444
05.2018 - 09.2018
- Facilitated communication between clients and staff for a better understanding.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
Customer Service Representative
Taxback International
12.2017 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Logistics And Supply Chain Management
University of National And World Economy
Sofia 04.2001 -
Bachelor of Science - Logistics And Supply Chain Management
Naval Academy
Varna 04.2001 -
High School Diploma -
Economics School of Sliven
Sliven 04.2001 -
Skills
Multitasking efficiency
Management
Shipment coordinating
Overseeing deliveries
Inventory counting
Demand forecasting
Account managing
Cost-reduction strategies
Coordinating transportation
Carrier negotiation
Increasing efficiency and productivity
Certification
Service Skills eLearning Telephone Doctor 12 certificates for customer service
Timeline
Service Skills eLearning Telephone Doctor 12 certificates for customer service
06-2022
Retail Sales Specialist
Montway Auto Transport
03.2022 - Current
Logistics & Retail Specialist
Montway Auto Transport
04.2021 - 03.2022
Picker, Packer, Social Distancing Ambassador
Amazon UK
05.2020 - 09.2020
Host, Busser, Barback
Carney's
05.2019 - 09.2019
Studio Manager
INK-4444
05.2018 - 09.2018
Customer Service Representative
Taxback International
12.2017 - 05.2018
No Degree - Business Logistics And Supply Chain Management
University of National And World Economy
04.2001 -
Bachelor of Science - Logistics And Supply Chain Management
Naval Academy
04.2001 -
High School Diploma -
Economics School of Sliven
04.2001 -