Aleksandar Todorov
Plovdiv
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Youth Worker
Montana Municipality
10.2021 - 05.2023
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Monitored project performance to identify areas of improvement and make adjustments.
- Created and maintained project documentation, including project plans, status reports, and meeting minutes.
- Coordinated translation of documents, emails, and communications as needed for international project partners
Junior Expert
Employment Agency, Montana Labor Bureau Directorate
03.2021 - 10.2021
- Evaluated candidates' resumes, portfolios, and references to determine their suitability for specific job roles.
- Identified and matched candidates to appropriate job openings based on their experience and preferences.
- Collaborated with client companies to understand their staffing needs and job requirements.
- Maintained accurate and up-to-date candidate and client databases.
- Provided guidance and advice to job seekers on resume writing, interview preparation, and professional development.
- Maintained accurate records and documentation to ensure legal and regulatory requirements are met.
Senior Venue Support
Dundee University Students' Association (DUSA)
09.2018 - 05.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, limiting errors to 3%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, processed lost patron inventory, and maintained detailed records for inventory management.
- Assisted in post-event cleanup and breakdown, ensuring venue is returned to its original state.
Education
Master's Degree - Industrial And Organizational Psychology
Sofia University St. Kliment Ohridski
Sofia, Bulgaria06.2024
Master of Arts - Psychology
University of Dundee
Dundee, Scotland, United Kingdom (UK)06.2020
High School Diploma -
Foreign Language High School "Petar Bogdan"
Montana, Bulgaria06.2016
Skills
- Customer Relations
- Customer Satisfaction
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Document and Records Management
- Microsoft Office Suite and Presentation Software
Affiliations
Bulgarian Red Cross (BRC) - volunteer, member of the Society of Psychologists of the BRC, member of a voluntary team for work in case of disasters, accidents and catastrophes (DERBAK).
Languages
Bulgarian
Native language
English
Proficient
C2
German
Upper intermediate
B2
Russian
Intermediate
B1
Timeline
Youth Worker
Montana Municipality
10.2021 - 05.2023
Junior Expert
Employment Agency, Montana Labor Bureau Directorate
03.2021 - 10.2021
Senior Venue Support
Dundee University Students' Association (DUSA)
09.2018 - 05.2020
Master's Degree - Industrial And Organizational Psychology
Sofia University St. Kliment Ohridski
Master of Arts - Psychology
University of Dundee
High School Diploma -
Foreign Language High School "Petar Bogdan"
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