Aleksandar Popov
Sofia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
Hotel Ivana Palace
Sunny Beach, Nesebar
07.2022 - 09.2022
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 5 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Survey Interviewer
Logo Market Research
Sofia
09.2020 - 11.2020
- Conducted research to gather information about sociological and insurance survey topics..
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Explained survey objectives and procedures to interviewees.
Education
No Degree - Psychology
Sofia University St. Kliment Ohridski
SofiaHigh School Diploma -
PGRE "G.S.Rakovski"
Burgas05.2019
Skills
- Hotel Accommodations
- Calm and Professional Under Pressure
- Persuasive Communication Style
- Reading Comprehension
- Check in and Checkout Procedures
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Good Listening Skills
Accomplishments
- Page 1/1
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Beginner (A1)
Timeline
Hotel Receptionist
Hotel Ivana Palace
07.2022 - 09.2022
Survey Interviewer
Logo Market Research
09.2020 - 11.2020
No Degree - Psychology
Sofia University St. Kliment Ohridski
High School Diploma -
PGRE "G.S.Rakovski"
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