Aleksandar Bonev
Maintenance/Operations Manager
Varna
Summary
Experienced Operations and Maintenance manager with over 8 years in operations, property management, hospitality, and customer service.
I am experienced of leading cross-functional teams,operations processes with a strong focus on motivating and guiding teams toward clear goals and impactful results.
Proven ability to manage both on-site and remote teams, improving day-to-day operations, and helping delivering seamless, high-quality service experiences.
I believe in leading by example, staying calm under pressure, and continuously looking for better ways to solve challenges, support the team, and enhance client and customer satisfaction.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Maintenance Manager
Joivy(ex ALTIDO)
02.2022 - Current
- Lead maintenance planning and scheduling maintenance works across a portfolio of 200+ residential properties.
- Manage and coordinate operations and maintenance teams to ensure seamless property functionality.
- Organize and monitor property maintenance ticketing systems to ensure timely issue resolution and smooth operations.
- Lead, mentor, and manage a high-performing team of 6 team members while also coordinating remote teams to ensure efficient day-to-day operations.
- Collaborate closely with customer service, account management, operations, and finance teams to align strategies, identify opportunities, and optimize processes.
- Forecasting and reviewing maintenance budgets to establish cost-effective measures.
- Negotiating contracts and quotes with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
Maintenance Coordinator
ALTIDO
02.2019 - 02.2022
- Managed maintenance day to day operations tasks for a portfolio of short-term rental properties, with hospitality-driven service.
- Acted as a key point of contact for guests and property owners, handling maintenance requests, updates, and issue resolution through clear communication via phone and email.
- Coordinated third-party contractors and vendors to ensure timely repairs.
- Worked cross-functionally with guest experience, housekeeping, and operations teams to deliver smooth, consistent, and high-quality service.
- Contributed to ALTIDO's growth across European markets by supporting scalable, guest-centric operational processes.
Check-in Agent / Passenger Service Agent
Fraport AG
04.2017 - 10.2018
- Managed check-in, boarding, and customer support for airport passengers.
- Ensured smooth travel operations and compliance with airline procedures.
- Delivered service excellence in a high-pressure, international environment.
Administrator/Receptionist
Hotel 'Gloria'
04.2012 - 10.2012
- Welcome, register and accommodate guests.
- Perform data-entry, documentation, printing and filling duties.
- Receive, direct and relay telephone messages and emails.
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
Education
Master Degree - Pharmaceutical Management
Medical University-Varna
Master Degree - Global Commercial Business
University of Economics-Varna
Bachelor - Economics and Commerce
University of Economics-Varna
Skills
- Maintenance Planning
- Coordinating Skills
- Operations Management
- Team Management
- Customer Service Operations
- Property Management
- Proficient in MIcrosoft Office
- Proficient in Property management platforms like Airbnb, Bookingcom, Guesty, Breezway
Timeline
Maintenance Manager
Joivy(ex ALTIDO)
02.2022 - Current
Maintenance Coordinator
ALTIDO
02.2019 - 02.2022
Check-in Agent / Passenger Service Agent
Fraport AG
04.2017 - 10.2018
Administrator/Receptionist
Hotel 'Gloria'
04.2012 - 10.2012
Master Degree - Pharmaceutical Management
Medical University-Varna
Master Degree - Global Commercial Business
University of Economics-Varna
Bachelor - Economics and Commerce
University of Economics-Varna
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