Ahmed Zaher
Baghdad
Summary
Expert in mechatronics, robotics, and control devices engineering with a strong background in wireless communications and FTTH at FiberX Company. Proficient in electrical systems and maintenance of various electronic devices and circuits. Experienced in technical documentation, report writing, and utilizing engineering software. Demonstrated ability to manage projects and deliver results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
FIBER X
KUT
03.2025 - 10.2025
- Provided technical support via phone and email, ensuring prompt issue resolution.
- Diagnosed software and hardware problems, achieving high first-contact resolution rates.
- Documented customer interactions in support ticketing system for tracking and analysis.
- Assisted team members in troubleshooting complex issues to enhance team efficiency.
- Educated customers on product features and best practices for optimal usage.
- Maintained current knowledge of products and services to provide accurate support.
- Troubleshot network connectivity issues, including router configurations and IP addressing.
- Collaborated with developers to address recurring faults and improve system reliability.
Electrical Designer
freelance
KUT
11.2024 - 10.2025
- Designed electrical layouts utilizing AutoCAD and adhering to industry standards.
- Assisted in preparing documentation for project proposals and submissions.
- Constructed prototypes of electrical components following design specifications.
- Researched codes and standards related to electrical equipment and systems design.
- Implemented strategies to reduce energy consumption in existing facilities.
Bookstore Assistant
AL-NAHDHA AL-ARABIA
BG
03.2023 - 06.2024
- Delivered personalized book recommendations to assist customers in selection.
- Utilized point-of-sale system for efficient transaction processing.
Education
Mechatronics
University of Technology
BGSkills
- Technical support
- Electrical design
- AutoCAD proficiency
- Problem analysis
- Customer service
- Network troubleshooting
- Prototype development
- Documentation management
- Computer coding
- Software debugging
- Firewall installation
- Technical solutions development
- Hardware integration
- Hardware configuration
- Wireless networking
- Technical expertise
- Debugging techniques
- System configuration changing
- Data analysis
- Technical documentation
- Scripting languages
- Network configuration
Languages
Arabic
Native
Native
English
Upper Intermediate (B2)
B2
Timeline
Technical Support Engineer
FIBER X
03.2025 - 10.2025
Electrical Designer
freelance
11.2024 - 10.2025
Bookstore Assistant
AL-NAHDHA AL-ARABIA
03.2023 - 06.2024
Mechatronics
University of Technology
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