Ahmad Al Atbash
Sofia,22
Summary
Dedicated and motivated professional with international experience, having lived in Sweden for 10 years where I graduated and gained valuable experience working at a nursing home for a year and a half. Now based in Bulgaria, I am committed to finding a role that allows for both personal and professional growth. Known for my dedication to work, I bring a strong work ethic and a genuine passion for helping others. I thrive in team environments where colleagues become friends and aim to contribute positively to a supportive and dynamic workplace.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Telus International
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Nursing Home Worker
Haga Park
03.2022 - 06.2023
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Served nutritious meals while accommodating dietary restrictions and preferences of each resident in the nursing home setting.
- Contributed to a positive working environment through effective teamwork and collaboration with colleagues across various departments.
Education
High School Diploma -
Akademi Båstad Gymnasium
Båstad02.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
Gym
I am passionate about going to the gym because it offers me a sense of relaxation and personal growth. Training 3-5 times a week, the gym is where my mind finds peace, and I can focus on becoming the best version of myself, both physically and mentally.
Languages
Arabic
Native language
Bulgarian
Upper intermediate
B2
Swedish
Advanced
C1
English
Proficient
C2
Timeline
Customer Service Representative
Telus International
07.2023 - Current
Nursing Home Worker
Haga Park
03.2022 - 06.2023
High School Diploma -
Akademi Båstad Gymnasium
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