Adrian Velev
Rousse,Pirot 27
Summary
I am a highly motivated intern candidate with experience in customer service. With 2 years of experience, I excel in diagnosing and troubleshooting issues, and problem-solving. I am dedicated to delivering high-quality results and continuously expanding my knowledge and skills.
Overview
2
2
years of professional experience
Work History
Customer Support Agent
FLAT ROCK TECHNOLOGY
05.2022 - Current
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered timely updates on ongoing cases or new product releases to keep clients informed.
Education
Bachelor of Science - Computer Systems And Technologies (CST)
"Angel Kanchev" University
Ruse2021
High School Diploma -
English Language School "Geo Milev"
Ruse2017
Skills
- Complaint Handling
- CRM Software
- Customer service excellence
- Microsoft Windows and Office
- Customer Service
- Problem-Solving
- Time Management
- Issue and Resolution Tracking
- Error Detection
Websites
Hobbies
- Graphic Design
- Drawing
Languages
Bulgarian
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Customer Support Agent
FLAT ROCK TECHNOLOGY
05.2022 - Current
Bachelor of Science - Computer Systems And Technologies (CST)
"Angel Kanchev" University
High School Diploma -
English Language School "Geo Milev"
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