TEODORA STEFANOVA
Performance Optimization Specialist
Sofia
Summary
Experienced Performance Optimization Specialist with a robust project management background. Armed with a Master's Degree in Operational Excellence, PPI Master Mentor and Lean Six Sigma Green Belt. I demonstrate attention to detail, ability to adapt to changing priorities, exceptional communication, analytical abilities and competence to navigate in a cross-functional teams. A self-driven, positive and enthusiastic professional, I excel in dynamic, collaborative environment. My aspiration is to apply my performance optimization proficiency in the Sr Process Improvement Consultant role.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Performance Optimization Specialist
Thermo Fisher Scientific Inc.
07.2021 - Current
- As a Performance Optimization Specialist I support and collaborate with project teams to prepare, organize, coordinate products and services to a globally dispersed audience to maximize content retention to best support business outcomes and industry compliance
- Create varied support materials, presentations, training programs, tools, simulations, and/or micro learning components and modules to support the department remit and strategy
- Support senior team members by working on smaller projects that mature key programmatic capabilities and refinements of internal processes for the department
- Design, develop and deliver performance optimizing products and services for the business (such as Process Improvement, Change Management, Learning, or Measurement and Analytics)
- Support and develop process improvement solutions through process mapping, root cause analysis, change management plans and progress evaluation
- Prepare, coordinate and/or deliver pre-meeting, learning course, process, and project working group materials, facilities, and communications per established timelines and milestones
- I analyze data and identify areas for improvement, develop and implement strategies to enhance performance, and collaborate with cross-functional teams to drive efficiency and productivity
- Analyze data and identify areas for performance improvement
- Develop and implement strategies to optimize system performance
- Collaborate with cross-functional teams to drive efficiency and productivity
- Monitor and evaluate performance metrics to track progress and ensure goals are met
Process Excellence Specialist
OnProcess Technology
12.2018 - 07.2021
- Work in the role of a Change Management Specialist and Process Expert blends organizational skills, an analytical mind, and adept interpersonal abilities essential to achieving business objectives
- Increase organizational efficiencies
- Monitoring, control and closure of any system releases
- Serve as point of contact for all involved stakeholders
- Engage with the relevant teams to ensure a given task/change will be fulfilled
- Proactively monitor progress and execution of changes
- Write and maintain all processes and procedures in order
- Present results on quarterly and monthly basis
Subject Matter Expert
OnProcess Technology
05.2018 - 12.2018
- Served as a Point of Contact in the respective function for both internal and external stakeholders
- Mentored and supported new hires during on-boarding and initial stabilization
- Handled all orders that have been received from customers and are awaiting to be fulfilled
- Continually monitored backlog to identify orders at risk of missing the SLA for delivery, and taking appropriate actions to make orders successful
- Proactively flagged potential issues before they reach the point of escalation
- Engaged with the relevant teams to get appropriate stock allocated or finding an alternative workaround for order fulfillment
- Provided daily/weekly and monthly reporting to relevant stakeholders
LSR Backlog Support
OnProcess Technology
05.2017 - 04.2018
- Responsible region TR & Middle East
- Part of the Cisco EMEAR back-order team
- Find alternate solutions and alternate routes to dispatch and keep SLA of the client
- Handle all orders that have been received from customers and are awaiting fulfillment
- Continually monitor backlog to identify orders at risk of missing the SLA for delivery, and take appropriate actions to make orders successful
- Proactively flag potential issues before they reach the point of escalation
- Engage the relevant teams to get appropriate stock allocated or find an alternative workaround for order fulfillment
- Provide daily/weekly and monthly report to relevant stakeholders
LSR Assistance and Support
OnProcess Technology
11.2015 - 05.2017
- Responsible for reverse logistics (Asset Recovery)
- Perform/handle outbound and inbound customer communications
- Advise customers on behalf of OnProcess Technology's clients
- Utilize clients third parties to provide the entitled service
- Follow detailed instructions as outlined in Company documents
- For service level agreement in jeopardy, follow established escalation rules
- Update applicable Program Database(s) accurately
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
- Identify and escalate data or program specific issues to appropriate level of management
Education
Master's Degree - Management of Operational Excellence
New Bulgarian University
Lean Six Sigma Green Belt - undefined
AIGPE
Practical Process Improvement Master Mentor -
Thermo Fisher Scientific
Skills
- Project Management
- Process Improvement
- Organizational skills
- Visualization Software (Visio, TaskMap)
- Change Management
- Communication
Timeline
Performance Optimization Specialist
Thermo Fisher Scientific Inc.
07.2021 - Current
Process Excellence Specialist
OnProcess Technology
12.2018 - 07.2021
Subject Matter Expert
OnProcess Technology
05.2018 - 12.2018
LSR Backlog Support
OnProcess Technology
05.2017 - 04.2018
LSR Assistance and Support
OnProcess Technology
11.2015 - 05.2017
Lean Six Sigma Green Belt - undefined
AIGPE
Master's Degree - Management of Operational Excellence
New Bulgarian University
Practical Process Improvement Master Mentor -
Thermo Fisher Scientific
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