Experienced Performance Optimization Specialist with a robust project management background. Armed with a Master's Degree in Operational Excellence, PPI Master Mentor and Lean Six Sigma Green Belt. I demonstrate attention to detail, ability to adapt to changing priorities, exceptional communication, analytical abilities and competence to navigate in a cross-functional teams. A self-driven, positive and enthusiastic professional, I excel in dynamic, collaborative environment. My aspiration is to apply my performance optimization proficiency in the Sr Process Improvement Consultant role.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Performance Optimization Specialist
Thermo Fisher Scientific Inc.
07.2021 - Current
As a Performance Optimization Specialist I support and collaborate with project teams to prepare, organize, coordinate products and services to a globally dispersed audience to maximize content retention to best support business outcomes and industry compliance
Create varied support materials, presentations, training programs, tools, simulations, and/or micro learning components and modules to support the department remit and strategy
Support senior team members by working on smaller projects that mature key programmatic capabilities and refinements of internal processes for the department
Design, develop and deliver performance optimizing products and services for the business (such as Process Improvement, Change Management, Learning, or Measurement and Analytics)
Support and develop process improvement solutions through process mapping, root cause analysis, change management plans and progress evaluation
Prepare, coordinate and/or deliver pre-meeting, learning course, process, and project working group materials, facilities, and communications per established timelines and milestones
I analyze data and identify areas for improvement, develop and implement strategies to enhance performance, and collaborate with cross-functional teams to drive efficiency and productivity
Analyze data and identify areas for performance improvement
Develop and implement strategies to optimize system performance
Collaborate with cross-functional teams to drive efficiency and productivity
Monitor and evaluate performance metrics to track progress and ensure goals are met
Process Excellence Specialist
OnProcess Technology
12.2018 - 07.2021
Work in the role of a Change Management Specialist and Process Expert blends organizational skills, an analytical mind, and adept interpersonal abilities essential to achieving business objectives
Increase organizational efficiencies
Monitoring, control and closure of any system releases
Serve as point of contact for all involved stakeholders
Engage with the relevant teams to ensure a given task/change will be fulfilled
Proactively monitor progress and execution of changes
Write and maintain all processes and procedures in order
Present results on quarterly and monthly basis
Subject Matter Expert
OnProcess Technology
05.2018 - 12.2018
Served as a Point of Contact in the respective function for both internal and external stakeholders
Mentored and supported new hires during on-boarding and initial stabilization
Handled all orders that have been received from customers and are awaiting to be fulfilled
Continually monitored backlog to identify orders at risk of missing the SLA for delivery, and taking appropriate actions to make orders successful
Proactively flagged potential issues before they reach the point of escalation
Engaged with the relevant teams to get appropriate stock allocated or finding an alternative workaround for order fulfillment
Provided daily/weekly and monthly reporting to relevant stakeholders
LSR Backlog Support
OnProcess Technology
05.2017 - 04.2018
Responsible region TR & Middle East
Part of the Cisco EMEAR back-order team
Find alternate solutions and alternate routes to dispatch and keep SLA of the client
Handle all orders that have been received from customers and are awaiting fulfillment
Continually monitor backlog to identify orders at risk of missing the SLA for delivery, and take appropriate actions to make orders successful
Proactively flag potential issues before they reach the point of escalation
Engage the relevant teams to get appropriate stock allocated or find an alternative workaround for order fulfillment
Provide daily/weekly and monthly report to relevant stakeholders
LSR Assistance and Support
OnProcess Technology
11.2015 - 05.2017
Responsible for reverse logistics (Asset Recovery)
Perform/handle outbound and inbound customer communications
Advise customers on behalf of OnProcess Technology's clients
Utilize clients third parties to provide the entitled service
Follow detailed instructions as outlined in Company documents
For service level agreement in jeopardy, follow established escalation rules
Update applicable Program Database(s) accurately
Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
Identify and escalate data or program specific issues to appropriate level of management
Education
Master's Degree - Management of Operational Excellence
New Bulgarian University
Lean Six Sigma Green Belt - undefined
AIGPE
Practical Process Improvement Master Mentor -
Thermo Fisher Scientific
Skills
Project Management
Process Improvement
Organizational skills
Visualization Software (Visio, TaskMap)
Change Management
Communication
Timeline
Performance Optimization Specialist
Thermo Fisher Scientific Inc.
07.2021 - Current
Process Excellence Specialist
OnProcess Technology
12.2018 - 07.2021
Subject Matter Expert
OnProcess Technology
05.2018 - 12.2018
LSR Backlog Support
OnProcess Technology
05.2017 - 04.2018
LSR Assistance and Support
OnProcess Technology
11.2015 - 05.2017
Lean Six Sigma Green Belt - undefined
AIGPE
Master's Degree - Management of Operational Excellence
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd