Zhivko Chernilov
Barcelona,B
Summary
I am an energetic and analytical product manager with experience in project management and integrations. For my time as product owner I led backend post-booking product in online travel agency two telecommunication projects and a CRM development features. As partner success lead I did more than 90 integrations. My experience in the travel industry and the sports betting industry gives me wide variety of skill set and knowledge on how to efficiently execute a project and lead it to its success. I am also very flexible in therms of relocation and can work form any European Union country.
Overview
7
7
years of professional experience
Work History
Product Manager
Edreams Odigeo
04.2023 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Coordinated project planning and execution with team members and team leads.
- Managed product demonstrations and testimonials for performance evaluation.
- Directed planning and budgeting efforts.
Product Owner
betPawa
04.2022 - 03.2023
- Bulk SMS integration/ Integration of SMS gateway in 10 countries/ Testings and modification for the gateway to support over 1 000 000 SMS
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- ROI creation, research and data analysis for new features.
- API documentation primal review and communication with technical teams.
- Writing of product specifications
- PBX installation set-up and modification according to company standards; Supervise of the complete hardware installation; Support in the Land - to - Cloud or Cloud - to - Cloud integration; Supporting the live testing and monitoring of the results..
Partner Success Lead
Kiwi.com S.R.O
03.2019 - 03.2022
- Technical implementation and development of in-house and web-services solutions for extracting GDS content./ 93 Successfully implemented GDS, API and airlines partners.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Product management and development./ Over 12 000 new fight combinations available due to the 93 integrated new partners.
- Contract negotiations and re-negotiations./ 17 re-negotiated contracts with better conditions and 3 done from ground zero. Participated in the negotiation of more than 25 more as adviser.
- API manipulating./ Optimizing search in order to receive better flight combinations in 38 API integrated agencies and airlines.
- Benchmark solutions and analysis./ Over 300 benchmarks concluded. Created completely new, better and heavier benchmark process for new integrations.
GDS trainer and GDS agent
Kiwi.com S.R.O
10.2017 - 03.2019
- Basic Amadeus, Galileo and Sabre GDS training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Provided advanced Amadeus, and Galileo GDS training.
- Company policy, flows processes training.
- Improvement of work-flow related processes.
- Organizing and preparing in-house skill update training.
- Amadeus, Travelport and Sabre reservations management.
- Participate in focus groups for improvement of in-house workflow andprocesses.
Customer Support Specialist
Kiwi.com S.R.O
04.2017 - 10.2017
- Managing and maintaining customer requests and profiles.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Certification of Completion - SQL Basic
CodeAcademy.com
Online07.2023
Certification of Completion - Python 3 Basic
CodeAcademy.com
Online02.2023
Certification of Completion - Java Basic
CodeAcademy.com
Online01.2023
Product management -
Udemy.com
11.2021
Sabre GDS -
IATA
03.2021
GDS training -
Kiwi.com S.R.O.
11.2018
Travelport Galileo ticketing -
Travelport INC
04.2018
Online Marketing -
Google INC
05.2016
Bachelor's degree - Marketologist with sub specialty Corporate Marketing
Burgas Free University
03.2015
Hight School Degree - French language and literature with English language profile
Georgi Stoykov Rakovski
05.2007
Skills
Product management
Creating and maintaining a roadmap
Backlog management
Data Analysis
Microsoft Office
Python 3 basics
Decision Making
Adaptability
Effective Time Management
Ability to Work Under Pressure
Advanced Amadeus, Galileo and Sabre GDS training
Company policy, flows processes training
Improvement of work-flow related processes
Organizing and preparing in-house skill update training
Amadeus, Galileo and Sabre ticket issuance
Amadeus, Galileo and Sabre reservation manipulations
Fulfilling customer requests
Participate in focus groups for improvement of in-house workflow and processes
KPI Tracking
Product Lifecycle Management
Project Planning
Java basics
SQL basics
Languages
Bulgarian
Proficient
C2
English
Upper intermediate
B2
Russian
Upper intermediate
B2
French
Intermediate
B1
German
Beginner
A1
Czech
Beginner
A1
Spanish
Beginner
A1
Hobbies and Interests
- Fitness
- Guitar playing
- Horology
- Literature
Timeline
Product Manager
Edreams Odigeo
04.2023 - Current
Product Owner
betPawa
04.2022 - 03.2023
Partner Success Lead
Kiwi.com S.R.O
03.2019 - 03.2022
GDS trainer and GDS agent
Kiwi.com S.R.O
10.2017 - 03.2019
Customer Support Specialist
Kiwi.com S.R.O
04.2017 - 10.2017
Certification of Completion - SQL Basic
CodeAcademy.com
Certification of Completion - Python 3 Basic
CodeAcademy.com
Certification of Completion - Java Basic
CodeAcademy.com
Product management -
Udemy.com
Sabre GDS -
IATA
GDS training -
Kiwi.com S.R.O.
Travelport Galileo ticketing -
Travelport INC
Online Marketing -
Google INC
Bachelor's degree - Marketologist with sub specialty Corporate Marketing
Burgas Free University
Hight School Degree - French language and literature with English language profile
Georgi Stoykov Rakovski
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