Kristyan Vaskov
Technical Support
Summary
Fluent in English and experienced in customer support, providing high-volume support via ticketing systems (Zendesk). Excellent problem solving skills, adaptable and able to learn technical systems easily. Basic understanding of FTP, DNS, HTML, PHP, MySQL, and email troubleshooting, and an eager willingness to learn more. Reliable team player with results driven focus and dedication to providing great service.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Care Representative
Sixty K LTD
01.2023 - 04.2023
- Scored 98/100 on company soft skills assessment
- Made the highest number of calls in the team
- Provided support to English-speaking customers via email and ticketing system (Zendesk)
- Managed high call volume with exceptional professionalism and efficiency.
- Solved complex and challenging customer issues, demonstrating strong problem-solving skills
Electrical Installations
ASF Holding
04.2024 - 06.2025
- Operation of technical tools and equipment, adherence to safety and standards
- Read and interpreted technical drawings accurately
- Welded and painted metal structures, demonstrating hands-on technical skills
- Traveled to various sites to install panels and build metal structures from scratch, showing adaptability and practical problem-solving
Assembly Operator
Pall Medistad B.V.
04.2022 - 10.2022
- Testing and assembly of 3D bags with volumes from 50 ml to 3000 L
- Adherence to quality and safety standards (GMP)
- Working with technical documentation and procedures
- Operated on every machine in the clean room, demonstrating flexibility and quick learning
- Set the record for making the most 3D bags in a single day
Line Worker
Hilton Foods
01.2021 - 09.2021
- Worked across all production lines and teams (Teams 1–5, technical teams, and others), demonstrating flexibility and quick learning
- Team collaboration for efficient process execution
- Production control and attention to detail
Picking Packer
XPO Logistics
03.2020 - 07.2020
- Collecting and packing orders according to instructions and standards
- Teamwork for fast and accurate completion of daily tasks
- Adherence to safety and quality rules
- Organizing and arranging products to optimize processes
Education
Certifications - Programming (Python)
SoftUni
Sofia 04.2001 -
High School Diploma -
Arch. Yordan Milanov
Pernik 04.2001 -
Skills
OSI model (Basics), Python(basics and fundamentals), Welding, Multitasking, Learning, Problem-solving, Adaptability/Flexibility, Customer support experience
Timeline
Electrical Installations
ASF Holding
04.2024 - 06.2025
Customer Care Representative
Sixty K LTD
01.2023 - 04.2023
Assembly Operator
Pall Medistad B.V.
04.2022 - 10.2022
Line Worker
Hilton Foods
01.2021 - 09.2021
Picking Packer
XPO Logistics
03.2020 - 07.2020
Certifications - Programming (Python)
SoftUni
04.2001 -
High School Diploma -
Arch. Yordan Milanov
04.2001 -
Languages
English
Full Professional