Nikola Yonchev
Burgas
Summary
For the last three years I have been working as a customer support agent and strive to continue my experience in this region. I am currently providing technical support for Alorica as a customer support agent. I worked as a Level 1 technical support with English and German for the last 6 months, and before that I also worked for two years as a customer service agent for Sutherland. I have developed excellent communication skills and team building with clients and colleagues, I would like to improve my skills even more.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Agent
Alorica
Sofia
11.2021 - 05.2022
After working as a customer service manager in Sutherland, I joined Alorica as a technical support agent. During my stay in Alorica I had technical support training and thanks to the training I also learned how to try and solve in the best possible way the technical problem that the client may have.
Customer Service Agent
Sutherland
Burgas
10.2019 - 11.2021
started working for Sutherland after I returned from Germany in 2019. This was the first job I had and during the two years theirs I've learnt a lot of skills working with clients and also working together in a team.
Education
Realschulabschluss -
Singbergschule Woelfersheim
Woelfersheim, Germany 01.2015 - 06.2019
Skills
Microsoft Office
undefinedHobbies
I'm a car enthusiast and I like to stay active with sports as well, my favorite sport is football
Timeline
Technical Support Agent
Alorica
11.2021 - 05.2022
Customer Service Agent
Sutherland
10.2019 - 11.2021
Realschulabschluss -
Singbergschule Woelfersheim
01.2015 - 06.2019
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