Microsoft Office
Elena Balykova
Sales manager
Sofia
Summary
Hardworking and driven sales management professional equipped
to revitalize sales operations and align procedures to maximize
profits and client acquisition. Successful at improving sales
procedures to streamline and strengthen processes. Multifaceted
leader with analytical and diligent approach to building and
leading strong teams
Overview
15
15
years of professional experience
3
3
Languages
Work History
Sales Manager
Batyrev Consulting Group
09.2020 - 08.2021
- Provides sales at business events (master classes, regional forums, business trainings).
- Provides sales of additional services (online courses). Conducts negotiations with first persons of companies (general director, heads of departments).
- Concludes contracts, exercises control over payments.
- Managed over 80 customer calls per day
Head of Sales Department
Elcode
06.2012 - 11.2018
- Head of Sales Team from 5 souls;
- By daily evaluating and analyzing, understand your sales goals (minimum 100%);
- Evaluate professional activities on the team for every 6 months;
- Managing local projects and companies in the region on consulting.
- Developed for a highly effective sales team through consistent coaching, training and motivational techniques.
- From the beginning of the month, report, show your achievements, preventive measures, before correcting yourself, and provide opportunities for payment.
- Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
- Streamlined the sales pipeline with a focus on improving lead generation, prospecting, and closing techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. About 2-3 meetings per day.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Manager
Elcode
05.2010 - 06.2012
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly. Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Call Center Manager
Specialized Legal Information Center "Pravovest"
05.2009 - 01.2010
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Built rapport with customers through active listening skills which led to successful resolution of disputes and increased customer satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Cultivated strong relationships with clients by consistently delivering exceptional service and addressing concerns in a timely manner
Trainer
Center For Educational Technologies
03.2006 - 04.2009
- Organized and conducted educational and scientific seminars, trainings and conferences.
- Conducted an examination of educational programs and social projects.
- Conducted extracurricular activities in higher, secondary specialized and general educational institutions.
- She was the author of interregional youth projects.
Education
Master of Science - Political Science
"Mordovian State University"
Saransk, Russia 04.2001 -
Skills
Staff Management
Accomplishments
- Named "Manager of the Year" in 2012, 2017.
- Promoted to head of sales department after 2 successful years in the sales department.
- Laureate of the National Prize “Future of Russia”.
- Diploma signed by the Minister of Education and Science A. A. Fursenko.
- Letter of gratitude signed by the Chairman of the Federation Council Committee on Social Policy and Healthcare V. A. Petrenko.
- Letter of gratitude from the Federal Service of the Russian Federation for Drug Control.
- 1st place in the competition for the best project on student government.
Software
PowerBi
Pairwase
Postman
Interests
I am fond of sports (running), participated in a half marathon, 5 km, 10 km, 21 km races
Timeline
Sales Manager
Batyrev Consulting Group
09.2020 - 08.2021
Head of Sales Department
Elcode
06.2012 - 11.2018
Sales Manager
Elcode
05.2010 - 06.2012
Call Center Manager
Specialized Legal Information Center "Pravovest"
05.2009 - 01.2010
Trainer
Center For Educational Technologies
03.2006 - 04.2009
Master of Science - Political Science
"Mordovian State University"
04.2001 -
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