Iryna Tomachynska
Sofia
Summary
HUMAN - ORIENTED executive with focus on CUSTOMER RELATIONSHIP & CLIENT SATISFACTION!
Enthusiastic about providing HIGH - QUALITY SERVICE and building TRUSWORTHY & LONGLASTING RELATIONSHIPS with CUSTOMERS. Find importance in building good interpersonal & cross-cultural business communication as well as collaboration.
Supporting, inspiring and motivating people has always been my passion! Have good abilities & experience in teaching, training, translating, providing services, supporting customers - making things understandable and easy to apply.
Overview
13
13
years of professional experience
Work History
Social Mediator / Career Counselor /Customer Service Manager
Humans In the Loop
12.2022 - 08.2023
- Provided customer service: 30+ calls & messages per day
- Arranged & participated in 40+ business / NGO meetings, presentations and trainings
- Created web content for the Career Counseling course in English & Ukrainian, digital presentations & databases
- Conducted over 40+ career counseling session assisting customers in estimating professional skills, creating CVs & LinkedIn profiles, preparing for job interviews
- Provided English-Ukrainian/Russian interpretation & translation services (documents, job interviews etc.)
Project coordinator, translator
Crossroads Church
05.2022 - 08.2022
- Held 50+ one-to-one meetings with the beneficiaries
- Resolved 40+ issues to cover the beneficiaries needs regarding accommodation, employment, kids education, financial & psychological support
- Provided ENG-UA/RUS interpretation/translation services
- Submitted 100+ work-related reports to the management
Represented the organization at meetings & events
English as a Second Language Teacher
English for Everybody (EFE) English School
09.2019 - 03.2022
- Educated 50+ students in English grammar & speaking
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities
- Adopted new technologies and online platforms to facilitate student learning.
Customer Service Manager/Administrator Assistant
Encreso Appliance Repaire Company
Irvine, California
03.2021 - 11.2021
- Provided customer services using different software & platforms: 50+ calls, 25+ customer orders per day
- Took ownership of customer issues and followed problems through to resolution
- Negotiated & resolved 80+ hard cases between the customers and the insurance companies
- Assisted the technicians with logistics, schedules & customer communication
- Assisted with onboarding newly hired staff members and coached on task prioritization
- Created 50+ regulations & 30+ scrips for dispatchers in order to provide high level customer service
English as a Second Language Teacher/Translator
6D-Education English School
10.2019 - 06.2021
- Educated 180+ students in English grammar & speaking
- Created 1000+ new lesson plans & 200+ tests based on course objectives, provided & adapted tutorial materials
- Documented student attendance & progress against goals
- Coordinated communication between students & school
administration to create culturally-sensitive environment - Provided English-Russian/Ukrainian interpretation service
English as a Second Language Teacher
Ready-Study-Go Children Educational Center
09.2017 - 05.2019
- Helped 60+ students to significantly improve their English grammar, listening and conversational skills
- Collaborated with teachers and department heads to meet quarterly & yearly educational goals
- Documented student attendance & progress against goals
Arranged & conducted parents meetings - Promoted critical thinking to build subject engagement and interaction
ESL Teacher/Administrator Coordinator
Your English Club English Courses
09.2014 - 06.2017
- Educated 150+ students in English grammar & vocavilary
- Developed & taught ESL curriculum to improve students'
conversational abilities - Gave one-on-one attention to each student while maintaining overall focus on entire group
- Attended workshops to learn about student motivation and engaging learning activities.
- Reconciled account files and produced monthly reports.
English as a Second Language (ESL) Teacher
Chkalov-Bell English School
10.2010 - 05.2013
- Educated 100+ students in basics of English grammar & speaking skills using British communicative methodology
- Arranged & conducted 25+ parents meetings
- Adapted teaching strategies & techniques to student's capabilities
- Facilitated assigned home work & progress tests checks along with analysis of student's mistakes
Education
National Vocational Qualification - Health And Social Care
Edexcel
Aberdeen, Scotland, The UK03.2009
Bachelor's degree - Teaching English As A Second Language
South Ukrainian National Pedagogical University Named After K D Ushinskiy
Odessa, Ukraine07.2005
Skills
- Cross-cultural Communication
- Conflict Management
- Analytical skills
- Interpersonal skills
- Effective Criticism Delivery
- Career Counseling
- Customer Relationship Management
- English-Ukrainian/Russian translation & interpretation
- Decision-making
- Public Speaking
- Active Listening
- Emotional Intelligence
- Self-motivation
- Goal Setting
- Attention to Detail
- Team Collaboration
- Building Rapport
- Teaching & Training
- Presentation skills
- Content Creation
- Problem-solving
- Critical Thinking
- Meeting Facilitation
- Written Communication
Languages
Russian
Proficient
C2
English
Advanced
C1
Ukrainian
Proficient
C2
Bulgarian
Elementary
A2
Interests
Learning foreign languages & cultures
Psychology and spiritual practice
Music, singing & playing the piano
Healthcare and nature
Technology & design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
HybridOn-SiteImportant To Me
Paid sick leaveWork from home optionHealthcare benefitsFlexible work hoursPersonal development programsWork-life balanceCareer advancementStock Options / Equity / Profit SharingPaid time offCompany CultureSoftware
Microsoft Word/Excel
CRM software
Canva, Gimp, Inscape, WordPress
Notion & Trello software
Google Suite
LinkedIn optimization
Timeline
Social Mediator / Career Counselor /Customer Service Manager
Humans In the Loop
12.2022 - 08.2023
Project coordinator, translator
Crossroads Church
05.2022 - 08.2022
Customer Service Manager/Administrator Assistant
Encreso Appliance Repaire Company
03.2021 - 11.2021
English as a Second Language Teacher/Translator
6D-Education English School
10.2019 - 06.2021
English as a Second Language Teacher
English for Everybody (EFE) English School
09.2019 - 03.2022
English as a Second Language Teacher
Ready-Study-Go Children Educational Center
09.2017 - 05.2019
ESL Teacher/Administrator Coordinator
Your English Club English Courses
09.2014 - 06.2017
English as a Second Language (ESL) Teacher
Chkalov-Bell English School
10.2010 - 05.2013
National Vocational Qualification - Health And Social Care
Edexcel
Bachelor's degree - Teaching English As A Second Language
South Ukrainian National Pedagogical University Named After K D Ushinskiy
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